At Herb Terra, we are committed to providing high-quality supplements that meet your health and wellness needs. We understand that sometimes a product may not meet your expectations, and we want to make the return process as straightforward as possible.

Our Return Policy

Herb Terra accepts returns only for defective products. We do not accept returns for change of mind, incorrect ordering, or dissatisfaction with taste, smell, or personal preference.

What Qualifies as a Defective Product

A product is considered defective if it meets any of the following criteria:

• Manufacturing defects - Products that do not meet quality standards due to production errors
• Damaged during shipping - Products that arrive broken, crushed, or otherwise damaged
• Incorrect product received - When you receive a different product than what you ordered
• Missing or damaged packaging - Products with compromised seals, missing labels, or damaged containers
• Contamination - Products that contain foreign substances or show signs of contamination

Return Process

Step 1: Contact Us
If you believe you have received a defective product, please contact us immediately at admin@herbterra.com within 7 days of receiving your order. Please include:

• Your order number
• Product name and batch number (if visible)
• Clear photos of the defective product
• Detailed description of the defect

Step 2: Return Authorization
Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions. Do not return any products without prior authorization. Returns without an RA number will not be processed.

Step 3: Return Shipping
Once you receive your RA number:

• Package the product securely in its original packaging (if available)
• Include the RA number on the outside of the package
• Ship the product to the address provided in your return authorization email
• You are responsible for return shipping costs unless the defect was due to our error

Refund Processing

Eligible Returns: Products that meet our defective product criteria will receive a full refund of the product price.

Processing Time: Refunds will be processed within 10-14 business days after we receive and inspect the returned product.

Refund Method: Refunds will be issued to your original payment method.

Non-Returnable Items

The following items cannot be returned:

• Products returned after 30 days from purchase date
• Products without manufacturing defects
• Products that have been opened and used (unless defective)
• Products returned without proper authorization
• Products damaged due to misuse or improper storage

Important Notes

• Expiration Dates: Products must be returned within 6 months of their expiration date
• Original Packaging: Products should be returned in their original packaging when possible
• Proof of Purchase: You must provide proof of purchase (order confirmation or receipt)
• Inspection Required: All returned products will be inspected to verify the defect before refund approval

Contact Information

For all return-related inquiries, please contact us at:
Email: admin@herbterra.com

Please allow 24-48 hours for our team to respond to your inquiry.

Our Commitment

At Herb Terra, we stand behind the quality of our products. While we only accept returns for defective products, we are committed to ensuring you receive supplements that meet our high standards. Our return policy is designed to protect both our customers and our business while maintaining the integrity of our products.

This policy is effective as of the date of publication and may be updated from time to time. Please check our website for the most current version.

For questions about product quality, usage, or any other concerns, please don't hesitate to reach out to our team at admin@herbterra.com. We're here to help ensure your experience with Herb Terra exceeds your expectations.